Privacy Policy
1. Introduction
Welcome to Québec vélo de montagne ("we", "our", "us"). We are located at 30 Rue Sainte-Marguerite, Beaupré, QC G0A 1E0. We are committed to protecting your privacy and complying with applicable data protection and privacy laws, including Quebec's Bill 64 and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This privacy policy describes the types of information we may collect from you or that you may provide to us when you visit our website, hosted on Drupal 8, and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy is effective as of [Effective Date], and we reserve the right to modify it at any time to reflect changes in our information practices or legal changes. We encourage you to regularly check this page for the latest information on our privacy policy.
2. Information Collection
Personal Information:
When you use our website, for example, to register for an account, purchase a product, or subscribe to our newsletter, we may ask you to provide certain personal information. This information may include items such as your name, mailing address, email address, phone number, and credit card information. We collect this information only with your clear and explicit consent, in accordance with the requirements of Bill 64 and PIPEDA. We only collect personal information necessary for our operations and we retain this information only for the duration necessary for these operations.
Non-Personal Information:
We may also collect certain non-personal information when you visit our website, such as the type of browser you use, the IP address of your device, the operating system you use, the pages you visit on our website, the links you click on, and other information about how you use our website. This information is collected using tracking technologies such as cookies. Please note that our website is built on Drupal 8, which may use cookies to enhance user experience and for certain site features. We will inform you of the use of these technologies and obtain your consent before using them, in accordance with the requirements of Bill 64 and PIPEDA.
3. Use of Information
Personal Information:
We use the personal information we collect for specific purposes, such as managing your account, processing your purchases, responding to your customer service requests, sending newsletters and information about our products and services, and improving your experience on our website. We will only process your personal information if we have a legal basis to do so, in accordance with Bill 64 and PIPEDA. If we wish to use your personal information for purposes other than those for which it was collected, we will inform you in advance and, if necessary, obtain your consent.
Non-Personal Information:
We use non-personal information to understand how our users use our website and to improve the quality and relevance of our website for our users. This information is used for analysis and research purposes to improve our services, and is not used to personally identify you.
4. Information Sharing
We only share your personal information with third parties under the following circumstances:
Service Providers:
We may share your personal information with service providers who help us manage our website and provide our products and services. These service providers have a contractual obligation to protect the confidentiality of your personal information.
Legal Compliance:
We may disclose your personal information if we are required to do so by law or if we believe in good faith that it is necessary to comply with the law, protect our rights or property, or respond to an emergency.
Business Transfer:
If we are involved in a merger, acquisition, asset sale, or other business transfer situation, your personal information may be transferred as part of that transaction.
We do not sell, trade, or rent your personal information to third parties. We do not transfer personal information outside of Canada without the explicit consent of the individual, in accordance with PIPEDA. If we need to share your personal information with third parties for reasons other than those described in this policy, we will inform you in advance and, if necessary, obtain your consent, in accordance with the requirements of Bill 64 and PIPEDA.
5. Consent
We obtain your consent before collecting, using, or sharing your personal information. Consent can be expressed or implied. Expressed consent can be verbal or written, including online through checkboxes, electronic consent forms, button clicks, etc. Implied consent can be inferred from your actions or circumstances. For example, if you voluntarily provide us with personal information, we assume that you consent to its collection, use, and disclosure in accordance with this privacy policy. You can withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide you with certain services.
6. Information Security
We take the security of your personal information very seriously. We have implemented appropriate physical, electronic, and administrative security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include firewalls, encryption software, staff training, confidentiality agreements, secure access, and other information security measures. In the event of a security incident affecting your personal information, we will inform the relevant authorities in accordance with Bill 64 and PIPEDA, and we will inform you if you are at risk of serious harm.
7. User Rights
In accordance with Bill 64 and PIPEDA, you have the right to request access to your personal information, to request the correction of your personal information, to request the cessation of the dissemination of your personal information, to request the de-indexing or re-indexing of a hyperlink attached to your name, and to request the portability of your personal information. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated. To exercise these rights, please contact us at the address indicated in the "Contact" section of this policy. We will respond to your request within a reasonable time frame and, in all cases, within the time required by law.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time to reflect changes in our information practices or legal changes. If we decide to change our privacy policy, we will post these changes on this page and update the effective date at the top of this policy. If we make substantial changes to how we process your personal information, we will inform you in advance by email or by a clearly visible notice on our website. We encourage you to regularly check this page for the latest information on our privacy policy.
9. Contact
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights under this policy, Bill 64, or PIPEDA, please contact us at the following address:
Québec vélo de montagne
30 Rue Sainte-Marguerite
Beaupré, QC G0A 1E0
Email: info@quebecvelodemontagne.com
Phone: (418) 827-5256
We are committed to working with you to resolve any complaint or concern you may have regarding the protection of your personal information. If you are not satisfied with our response, you can contact the Quebec Access to Information Commission or the Office of the Privacy Commissioner of Canada.